FAQ
How can I pay for my order at bykaveri.com?
We support the following payment options at bykaveri.com
- Credit Card (all international cards)
- Debit Card
- Net Banking
- PayPal
What are the shipping charges for orders online?
Free shipping on all orders pan India, charges on international shipping will be calculated at checkout based on delivery destination.
What is your Return & Exchange Policy?
We at Kaveri assure you that the highest quality product is showcased on our website. However, if you are not happy with the product, we will exchange it for you or provide store credit if it meets the following conditions:
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- The product has a genuine quality/manufacturing defect.
- The returned product is unused, unworn and the original tags are attached and intact.
Please contact Customer Care within 7 days of receiving the product via email at hello@bykaveri.com or call +91 6381864035 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST) for returns and exchanges.
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. For further assistance please contact Customer Care at customercare@bykaveri.com or call +91 6381864035 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST).
What if my card is charged multiple times for the same order or payment has been debited from my account twice?
If your card has been charged multiple times at the payment gateway(s) while making a single purchase, or payment has been debited from your account twice, contact Customer Care at customercare@bykaveri.com or call +91 6381864035 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST), and we will resolve it for you.
How long does it take for an order to be delivered?
We deliver most of our orders within 7- 10 days of placing an order.
How can I cancel my order?
We can only accept cancellations within 48 hours of placing the order. We will give you a full refund in the original method of payment. Please contact Customer Care at customercare@bykaveri.com or call +91 6381864035 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST).
Do you customise sizes? If yes, is it charged extra?
Yes, we customise for a perfect fit at no extra charge. Customised sizes can be requested by contacting us via the chat button on the bottom right or clicking on the chat for customisation button on the product page that opens up a Whatsapp chat with our customer service specialists.
How to measure?
Customising requires correct measurements. There are a few easy steps to follow; please go through our “Size Chart" page. Do measure yourself over thin garments keeping the tape level close to the body, but not tight. Do have someone help you, it will be more accurate.
Where are your retail outlets?
We have stores in Chennai, Mumbai, and Kochi.
