Shipping & Returns

 

Shipping

Free shipping on all orders pan India, charges on international shipping will be calculated at checkout based on delivery destination. Orders are shipped in 14 days.

Returns & Exchanges

At KAVERI, we believe in creating timeless linen clothing with an emphasis on quality, craftsmanship and conscious consumption. Each piece is carefully inspected before it leaves our studio.

To ensure that every garment returned to us can be responsibly resold, we follow the return and exchange guidelines below.

1. Return & Exchange Window

Return or exchange requests must be raised within 2 days of receipt of the order.

Requests raised after this period will not be accepted.

2. Conditions for Return & Exchange

Products are eligible for return or exchange only when they are:

* Unworn and unused
* Unwashed and unaltered
* Free from stains, marks, perfume, makeup or any other signs of use
* Returned with all original tags and labels intact
* Returned in the original packaging
* Accompanied by the order details/invoice

All returned garments are subject to a quality inspection before an exchange or store credit approved.

3. Size Exchange

We offer a one-time size exchange on eligible full-price garments, subject to availability.

If the requested size is unavailable, we may issue store credit equivalent to the eligible product value, which can be used towards a future purchase.

Only one size exchange will be permitted per product/order.

4. Damaged, Defective or Incorrect Products

In the unlikely event that you receive a product that is:

* Damaged during transit
* Defective due to a manufacturing issue
* Incorrect in size, colour or style compared with your order

Please contact us within 48 hours of delivery.

Please provide clear photographs/videos of the product and its packaging along with your order details.

Once the issue is verified by our team, we will arrange an appropriate resolution, which may include a replacement, exchange or refund.

6. Sale & Discounted Products

Products purchased during a sale, promotion or at a discounted price are final sale and are not eligible for return or exchange.

7. Made-to-Order & Customized Products

Made-to-order, customized or specially altered garments are not eligible for return or exchange, as they are produced specifically for the customer.

 Please contact Customer Care within 7 days of receiving the product via email at hello@bykaveri.com or call +91 6381864035 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST) for returns and exchanges.